Privacy Policy

This Privacy Policy describes how Pequod's Pizza ("we," "us," or "our") collects, uses, discloses, and safeguards your personal information when you visit our website eatpequodspizza.click, place an order, or otherwise interact with our services. Please read this policy carefully. By using our website or services, you agree to the practices described in this Privacy Policy.

We are committed to protecting your privacy and handling your personal data in a transparent, lawful, and responsible manner. This policy is designed to comply with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations.

1. Who We Are

Pequod's Pizza is a food service business operating in the United States. We operate the website located at eatpequodspizza.click through which customers can learn about our menu, place orders, and engage with our brand.

• Business Name: Pequod's Pizza
• Website: eatpequodspizza.click
• Email: [email protected]

For any questions, concerns, or requests related to this Privacy Policy, please contact us at the email address above.

2. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of personal information we may collect include:

2.1 Personal Information You Provide Directly

When you interact with us — for example, when you create an account, place an order, sign up for our newsletter, contact our customer support, or participate in promotions — you may provide us with personally identifiable information, including:

• Name: Your first and last name
• Contact Information: Email address, telephone number, and mailing/delivery address
• Account Credentials: Username and password (stored in encrypted form)
• Payment Information: Credit or debit card details, billing address, and other financial data (processed through secure third-party payment processors — we do not store full card numbers on our servers)
• Order Details: Items ordered, delivery preferences, special instructions, and order history
• Communications: Messages, feedback, reviews, and any information you provide when contacting our support team
• Marketing Preferences: Your preferences regarding receiving promotional communications from us

2.2 Information Collected Automatically

When you visit our website, we and our third-party service providers automatically collect certain information about your device and your interaction with our website, including:

• Usage Data: Pages visited, links clicked, time spent on pages, referring URLs, and navigation paths
• Device Information: IP address, browser type and version, operating system, device type (mobile, desktop, tablet), screen resolution, and language settings
• Log Data: Server logs that record your access to and use of our website, including date and time stamps
• Location Data: General geographic location derived from your IP address (city/state level); precise geolocation only if you expressly grant permission
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixel tags, and similar tracking technologies (see Section 8 for full details)

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Third-party delivery platforms or partner services that facilitate order fulfillment
• Payment processors that confirm transaction completion
• Analytics providers that help us understand how users interact with our website
• Social media platforms, if you choose to connect or interact with us through those channels
• Marketing partners who provide us with leads or promotional data (only where you have consented to such sharing)

3. How We Use Your Information

We use the personal information we collect for the following purposes:

3.1 Service Provision and Order Fulfillment

• To process, confirm, and fulfill your food orders
• To manage your account and provide customer support
• To send order confirmations, receipts, and delivery updates via email or SMS
• To process payments and prevent fraudulent transactions
• To respond to your inquiries, complaints, and requests

3.2 Website Improvement and Analytics

• To understand how users navigate and use our website
• To identify technical issues and improve website performance
• To analyze trends, traffic patterns, and user demographics in aggregate
• To personalize your experience on our website, including showing relevant menu items or offers
• To conduct A/B testing and optimize website design and functionality

3.3 Marketing and Promotions

• To send you promotional emails, newsletters, special offers, and updates about new menu items — but only where you have provided consent or where permitted by applicable law
• To display targeted advertisements on third-party platforms based on your interests and interactions with our website
• To run loyalty programs, sweepstakes, contests, and other promotional activities
• To measure the effectiveness of our marketing campaigns

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email we send, or by contacting us at [email protected].

3.4 Legal and Compliance Purposes

• To comply with applicable laws, regulations, and legal obligations
• To enforce our Terms of Service and other agreements
• To protect the rights, property, or safety of Pequod's Pizza, our customers, or the public
• To detect, prevent, and investigate fraud, security breaches, and other illegal activities
• To respond to lawful requests from government authorities or law enforcement agencies

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We share personal information with trusted third-party vendors and service providers who assist us in operating our business, including:

All service providers are contractually obligated to process your data only as instructed by us, to maintain appropriate security standards, and to refrain from using your data for any independent purposes.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information when we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request
• Enforce our Terms of Service or other legal agreements
• Protect the rights, safety, or property of our company, employees, customers, or the public
• Investigate potential violations of our policies or applicable law

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, reorganization, or other business transfer, your personal information may be transferred as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with other third parties when you have provided explicit consent for such sharing, such as when you participate in co-branded promotions or authorize integration with third-party services.

5. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: All data transmitted between your browser and our website is encrypted using SSL/TLS technology. Sensitive data, such as passwords and payment information, is encrypted at rest.
• Access Controls: Access to personal information is restricted to authorized employees and contractors who need it to perform their job functions. We enforce role-based access controls and multi-factor authentication for internal systems.
• Payment Security: We use PCI DSS-compliant payment processors and do not store full credit card numbers or CVV codes on our servers.
• Regular Audits: We conduct periodic reviews of our data collection, storage, and processing practices to identify and address potential vulnerabilities.
• Incident Response: We have established procedures to detect, respond to, and notify affected individuals of data breaches in accordance with applicable law.
• Third-Party Security: We require our service providers to maintain appropriate security standards through contractual agreements.

6. Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

6.1 Rights Available to All Users

• Right to Access: You have the right to request information about the personal data we hold about you, including the categories of data collected, the purposes for which it is used, and the third parties with whom it is shared.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions (e.g., where we are required to retain data by law or for legitimate business purposes).
• Right to Opt Out of Marketing: You may opt out of receiving marketing communications from us at any time, as described in Section 3.3.

6.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have the following additional rights under the CCPA/CPRA:

• Right to Know: You have the right to request disclosure of the specific pieces of personal information we have collected about you in the past 12 months.
• Right to Data Portability: You may request a copy of your personal information in a portable, readily usable format.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not sell personal information for monetary compensation; however, if any sharing activity is considered a "sale" under CCPA/CPRA, you may opt out by contacting us.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of sensitive personal information to purposes necessary to provide our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny services, charge different prices, or provide a different level of quality because you exercised your privacy rights.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a request to us by:

• Email: [email protected] (with subject line: "Privacy Rights Request")

We will respond to verified requests within 45 days of receipt, as required under the CCPA/CPRA. If additional time is needed, we will notify you and may extend our response period by an additional 45 days. We may need to verify your identity before processing your request, which may involve asking you to provide certain information that we can match against our records.

You may also designate an authorized agent to submit a request on your behalf. Authorized agents must provide proof of authorization, and we may still require verification from you directly.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include:

When personal information is no longer needed for the purposes for which it was collected, we will securely delete or anonymize it in accordance with our data retention schedule.

8. Cookies and Tracking Technologies

Our website uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver relevant advertising. This section provides a brief overview of our cookie practices.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly, including enabling you to navigate the site and use features such as your shopping cart and account login.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting information about page visits, time spent, and error messages. This data is used in aggregate form to improve our website.
• Functionality Cookies: Remember your preferences (such as delivery address or language settings) to provide a more personalized experience.
• Targeting and Advertising Cookies: Used to deliver advertisements that are relevant to you and your interests, and to measure the effectiveness of advertising campaigns on third-party platforms.

8.2 Managing Your Cookie Preferences

You can manage your cookie preferences through our cookie consent tool presented when you first visit our website. You may also configure your browser settings to refuse all or some cookies; however, please note that disabling certain cookies may affect the functionality of our website.

For more information about the specific cookies we use and how to manage them, please refer to our Cookie Policy available on our website.

9. Children's Privacy

We do not knowingly solicit or collect personal information from children under 18 years of age. If you are under 18, please do not use our website or submit any personal information to us. If we learn that we have inadvertently collected personal information from a person under 18, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and believe that your child (under 18) has provided us with personal information without your consent, please contact us immediately at [email protected] so that we can take appropriate action.

Our practices regarding children's data are consistent with the requirements of the Children's Online Privacy Protection Act (COPPA) and other applicable laws.

10. International Data Transfers

Pequod's Pizza is based in the United States and our primary operations are conducted within the United States. Your personal information is stored and processed on servers located in the United States.

If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your country of residence. By using our website and providing your information, you consent to the transfer of your data to the United States and its processing in accordance with this Privacy Policy and applicable U.S. law.

If you are located in a jurisdiction with specific data transfer restrictions (such as the European Economic Area), please contact us at [email protected] to inquire about the safeguards in place for your data.

11. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or other services that are not owned or controlled by Pequod's Pizza. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit.

Examples of third-party integrations that may be present on our website include:

• Social media sharing buttons (Facebook, Instagram, X/Twitter)
• Google Maps for location and delivery zone features
• Third-party payment gateways
• Online ordering platform integrations

12. California-Specific Disclosures

This section applies specifically to residents of California and supplements the information in this Privacy Policy. It is provided in accordance with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

12.1 Categories of Personal Information Collected in the Past 12 Months

12.2 Do Not Sell or Share My Personal Information

We do not sell personal information to third parties in exchange for monetary compensation. To the extent that any sharing of personal information for advertising purposes may constitute a "sale" or "sharing" under CCPA/CPRA, you have the right to opt out of such activity. To exercise this right, please contact us at [email protected].

13. How to File a Privacy Complaint

If you have concerns about how we handle your personal information and are not satisfied with our response, you have the right to file a complaint with the appropriate regulatory authority.

13.1 Contact Us First

We encourage you to contact us first so we have an opportunity to address your concerns directly:

• Email: [email protected]
• Subject Line: Privacy Complaint

We aim to respond to all privacy-related complaints within 30 days of receipt.

13.2 Regulatory Complaints

If you are a California resident and believe your CCPA/CPRA rights have been violated, you may file a complaint with:

• California Privacy Protection Agency (CPPA)
  Website: https://cppa.ca.gov
• California Attorney General's Office
  Website: https://oag.ca.gov/privacy

If you have concerns about deceptive or unfair business practices, you may also contact the:

• Federal Trade Commission (FTC)
  Website: https://www.ftc.gov/complaint
  Phone: 1-877-FTC-HELP (1-877-382-4357)

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by:

• Posting the updated Privacy Policy on our website with a revised "Last Updated" date
• Sending you an email notification if you have an account with us or have subscribed to our communications
• Displaying a prominent notice on our website homepage for a reasonable period after the update

We encourage you to review this Privacy Policy periodically. Your continued use of our website and services after any changes become effective constitutes your acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us: